Privacy policy
Please Read These Terms Of Use Carefully Before Accessing Or Using This Website.
This Privacy Policy describes how OnGrid ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website and interact with our services. We are committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
We collect the following personal information when you voluntarily provide it through our website contact form:
• First name
• Last name
• Email address
• Message content (optional information you choose to share with us)
We do not use cookies or tracking technologies on our website. We do not use analytics tools such as Google Analytics.
General terms
We use the personal information you provide to:
• Respond to your inquiries about our net-zero housing developments
• Provide you with information about our homes and services
• Send you newsletters and educational content about net-zero housing (if you consent to receive such communications)
• Improve our website and services
We may share your personal information with:
Service Providers: We use Klaviyo, a third-party email marketing platform, to manage our newsletter subscriptions and communications. Klaviyo may have access to your name and email address for the purpose of sending you marketing communications on our behalf. Klaviyo is contractually obligated to protect your information and use it only for the purposes we specify.
Internal Team: Your information may be shared with members of our sales team when necessary to respond to your inquiries and provide you with information about our homes.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We will not share your information with any other third parties except as required by law or with your explicit consent.
We take the security of your personal information seriously. Your information is stored securely by Klaviyo, which employs industry-standard security measures including encryption, secure data centers, and access controls to protect your data from unauthorized access, disclosure, alteration, or destruction. We also use SSL/TLS encryption to protect information transmitted through our website contact forms.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will make reasonable efforts to protect your information.
We retain your personal information for as long as you remain subscribed to our communications or as long as necessary to fulfill the purposes for which it was collected. If you unsubscribe from our newsletter or request deletion of your information, we will promptly remove your data from our active systems, subject to any legal obligations to retain certain records.
Under Canadian privacy law, you have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
Withdrawal of Consent: You may withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
Complaint: If you believe we have not handled your personal information appropriately, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact us using the information provided below.
Updates and Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.